?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=11130062%2C+ALEXANDER+CHRISTIAN+A.&rft.aulast=11130062&rft.aufirst=ALEXANDER+CHRISTIAN+A.&rft.title=ANALISIS+PENGARUH+KETIDAKPUASAN+KONSUMEN%2C+CITRA+MEREK%2C+DAN+KEBUTUHAN+MENCARI+VARIASI+TERHADAP+KEPUTUSAN+PERPINDAHAN+MEREK+(DARI+BLACKBERRY+KE+SAMSUNG)&rft.degree=Bachelor&rft.inst=Universitas+Kristen+Duta+Wacana&rft.tpages=49&rft.date=July+2017