?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=JORDAN+SIMON+KAMBUNO&rft.au=11110055%2C+JORDAN+SIMON+KAMBUNO&rft.aulast=11110055&rft.tpages=48&rft.date=July+2017&rft.inst=Universitas+Kristen+Duta+Wacana&rft.degree=Bachelor&rft.title=PENGARUH+KUALITAS+LAYANAN+TERHADAP+KEPUASAN+KONSUMEN+(STUDI+KASUS+PADA+KONSUMEN+INDOJAYA+SUZUKI+MOTOR)